With the exception of Straps, all watches comes with a return policy.
Only watches which are found to be faulty or dead on arrival can be returned within 3 days of receipt for an exchange. In the event of a return with refund requested, shipments from outside the Singapore are USD 40.00(Shipping) plus import fees. Fees will be deducted from the final refund. Refunds will be processed as soon as returned items have been checked and accepted.
See our ORDER
page for more detail.For returns with refund requests, the shipment and any eventual import fees are at the client’s expense.
Orders paid by Paypal or by bank transfer will be refunded to the original account.
Return Terms and Conditions
- Item(s) must not have been worn, altered or strapped on in any way, and must not show any signs of use. Straps must be in perfect condition and must not be marked in any way.
- Items must be returned with all original tags, packaging and other accessories (tools, extra straps, etc.) received with the order.
- Watches and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
- Returns must be packaged in bubble wrap.
- In the case of defective or incorrect merchandise, clients must follow the instructions above. GNOMONWATCHES.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
- GNOMONWATCHES.COM reserves the right to refuse returns that are unauthorized. If an unauthorized return is accepted, GNOMONWATCHES.COM will deduct a 10% administrative/re-stocking fee from the refund.
- GNOMONWATCHES.COM will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.