Ordering & Shipping
Orders are shipped within 2 working days from GNOMONWATCHES in Singapore City, Singapore - Monday - Friday for orders received before 2.00pm(GMT+8).
Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning.
All GNOMONWATCHES deliveries include insurance till your watches/straps are on your wrist. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you do not receive the goods in person (i.e. for gift orders or where an item has been signed for by a concierge/reception desk) then the person who signs for the package confirms receipt and is accountable for the package.
All orders are trackable online. An automated email will be emailed to you once your order is dispatched. Every item bought from GNOMONWATCHES will be tested on our WITSCHI timing machine for accuracy and WITSCHI water resistant tester for water integrity before we ship. In the event that you received a damaged or wrong order, it must be reported to GNOMONWATCHES within 24 hours or next working day from the delivery date.
GNOMONWATCHES ships worldwide using Singpost Airmail or DHL Express delivery depending on shipping option chosen during checkout.
GNOMONWATCHES reserve the rights to ship DHL Express orders via Singpost Airmail for out of boundary locations.
GNOMONWATCHES reserve the rights to ship Singpost Airmail orders via DHL Express for locations we deem unsafe to ship using Singpost Airmail
SHORTAGES AND DAMAGE DURING TRANSIT
Any shortages or damages must be reported to GNOMONWATCHES within 24 hours or next working day from the delivery date.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes you will. An email with the order details will be sent to you automatically once an order is placed.
Estimated DHL Express transit time* after dispatch:
USA and Canada: 2-4 days, according to the final destination
Europe: 2-4 days / 3-5 days for remote areas
South America: 3-5 days
Asia and the Middle East: 2-3 days
Australia and Oceania: 2-3 days for major cities / 3-5 days for remote areas
Africa: 3-5 days
Estimated Singpost Airmail transit time* after dispatch:
USA and Canada: 10-14 days, according to the final destination
Europe: 7-14 days
South America: 7-14 days
Asia: 5-10 days
Australia and Oceania: 7-10 days
Africa and the Middle East: 14-21 days
*All transit time quoted are quoted according to working days and estimated by Singpost Airmail. Working days exclude Saturday, Sunday and public holidays in most destinations.
In rare cases, it may take up to 21 working days for orders to be delivered. Should you need the items urgently(eg. birthdays, weddings, anniversaries, etc) we offer DHL Express courier which is a guaranteed service.
GNOMONWATCHES shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of GNOMONWATCHES.
AVAILABLE MERCHANDISE: IMMEDIATE SHIPPING
Orders with available merchandise are shipped the same day as order placement from Monday-Friday before 2.00pm(GMT+8). (Orders placed on weekends are shipped on the following Monday).
In all cases, GNOMONWATCHES reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
PRE-ORDER MERCHANDISE: SHIPMENT IS UPON THE ARRIVAL OF THE MERCHANDISE
Pre-Orders are debited and invoiced the day of Order Placement. Shipment will be the day that the merchandise arrives.
Pre-Orders are confirmed orders and as such they are not refundable.
|Strap Orders below $200||Strap Orders above $200||2 or more NATO Strap Orders||Watch Orders below $200||Watch Orders above $200|
|Singpost Airmail (Insured for up to $30)||$5||Free||Free||$20||Free|
|DHL Express to countries listed below (Insured to full order amount)||$40*||Free||$40*||$40*||Free|
|DHL Express to other countries||$60||$60||$60||$60||$60|
Some locations might incur additional charges due to out of boundary locations. Extra charges will be communicated before dispatch.
*For $40, we will ship your orders via Expedited UPS/DHL Express to the following locations:
Gnomon Watches specializes in serving watches and watch related accessories needs of Local Customers and we are offering FREE LOCAL DOOR TO DOOR delivery.
Delay are to be expected during festive seasons.
FREE DOOR TO DOOR DELIVERY ON ORDERS OVER $30 IN SINGAPORE.
|DHL Express||DHL Express|
|Registered Airmail:||Singapore Post|
|Priority EMS:||Singapore SpeedPost|