With the exception of accessories and straps, all watches come with a return policy.
Every item bought from GNOMONWATCHES will be tested on our WITSCHI timing machine for accuracy and WITSCHI water resistant tester for water integrity before we ship. In the event that you received a damaged or wrong order, it must be reported to GNOMONWATCHES within 24 hours or next working day from the delivery date. Thereafter you have up to 14 days to return the watch back to our office.
In the event of a return with refund requested, within 7 days of purchase date, shipments from outside the Singapore are charged USD40.00 PER WATCH(Shipping) plus import fees. Fees will be deducted from the final refund. Refunds will be processed as soon as returned items have been checked and accepted.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded due to exchange rate fluctuations and/or bank charges will not be reimbursed.
For returns with refund requests, the shipment and any eventual import fees are at the client’s expense. Orders paid by Paypal or by bank transfer will be refunded to the original account.
Please contact us at firstname.lastname@example.org prior to return.
The RETURN POLICY is only applicable to orders placed through our website.
RETURN TERMS AND CONDITIONS
- You'll need to pay for shipping and should consider insurance because the watch will be your responsibility until we get them back.
- For returned item that was shipped for free, the original amount saved by free shipping (the actual shipping cost estimated at about $40) will be deducted from the refund.
- Item(s) must not have been worn, altered or strapped on in any way, and must not show any signs of use. Straps must be in perfect condition and must not be marked in any way. Do not remove any plastic covering from the watch, bracelet, buckle, hang tags, security tags or other items until you know you will keep the watch.
- Items must be returned with all original tags, packaging and other accessories (tools, extra straps, etc.) received with the order.
- Watches and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
- Returns must be packaged in bubble wrap.
- In the case of defective or incorrect merchandise, clients must follow the instructions above. GNOMONWATCHES.COM reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
- GNOMONWATCHES.COM reserves the right to refuse returns that are unauthorized. If an unauthorized return is accepted, GNOMONWATCHES.COM will deduct a 10% administrative/re-stocking fee from the refund.
- GNOMONWATCHES.COM will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
- For items sending back for a refund, GNOMONWATCHES.COM will not be responsible for any duty, tax or fees that customer's incur.
ITEMS NOT ELIGIBLE FOR RETURN
- We don't provide any refunds or exchanges, or accept any cancellations or returns for Sale Items.
- Items that has been custom ordered or personalised in anyway, it is not eligible for return and all sales are final.
- Watches that has their original wrappings removed, bracelet sized or worn are not eligible for return.
When item arrives at our warehouse in a unsellable condition, GNOMONWATCHES reserve the right to refuse a refund on the item or deduct 30% of the original selling price from the refund amount.