FAQ - Gnomon Watches


	Frequently Asked Questions (FAQ)
	1. Gnomon Watches 1.1 Where is Gnomon Watches located? 1.2 Is Gnomon Watches a registered company? 1.3 Are you an authorized dealer? 2. Merchandise 2.1 Are the watches authentic? 2.2 Are the watches new? 2.3 Do you deal with used watches? 2.4 Watch Warranty 3. Payment and Shipping 3.1 How do I order? 3.2 Which currency are the prices listed in? 3.3 What are the payment methods accepted? 3.4 Is there any other cost involved? 3.5 What happens after I paid for my order? 3.6 How are orders shipped? 3.7 What happens should the watch arrive damaged? 3.8 What happens to parcels lost in transit? 3.9 Do you have any return policy? 3.10 How long does it take to arrive? 4. Military Watches 4.1 What does the "H3 Radiation" Logos on the dial means? 4.2 How do the luminous glow on their own? 4.3 What is the half-life of the Tritium? 4.4 What is the life span of the luminous? 4.5 Will the radiation from the tritium cause me any harm? 4.6 Can I wear the watches while swimming? 4.7 Can I wear the watches while bathing? 4.8 Can I wear the Marathon Navigators while diving? 4.9 Why do all military watches use acrylic crystals? 4.10 Are all watches genuine military issued watches? 4.11 Are these watches available in stores?


	1. Gnomon Watches
	1.1 Where is Gnomon Watches located?
	We are located in Singapore. One of the biggest and busiest watch portal in Asia.

	1.2 Is Gnomon Watches a registered company?
	Yes. We are registered under the Companies Act with the Accounting Corporate Regulatory Authority in Singapore. Email us for instruction on how to verify our company online.

	1.3 Are you an authorized dealer?
	Yes. We are authorized dealers for all the watches on our website where indicated. And all our watches comes with warranty dated on the day of purchase.

	2. Merchandise
	2.1 Are the watches authentic?
	Yes. All our watches are obtained from the manufacturer. All come in their original packaging.

	2.2 Are the watches new?
	Yes. We do not sell used, refurbished or rejects. We have a very stringent return policy.

	2.3 Do you deal with used watches?
	See above (2.2)

	2.4 Watch Warranty
	.All our watches comes with Manufacturer's International Warranty.

	3. Payment and Shipping
	3.1 How do I order?
	Please see our ORDER page for more details.

	3.2 Which currency are the prices listed in?
	All our prices and listed in US dollars.

	3.3 What are the payment methods accepted?
	We accept Paypal, Bank Transfer, Checks, Cash and International order. See our ORDER page for more details.

	3.4 Is there any other cost involved?
	Other than the $10 postage fee($5 for orders less than $100), what you see is what you pay. See our SHIPPING page for more info.

	3.5 What happens after I paid for my order?
	We will email you and confirm your order. It usually takes a couple of hours for us to response to your order. Though, it might take a little longer due to time difference. Orders are usually shipped out within 2 working days.

	3.6 How are orders shipped?
	All parcels are registered and mailed out through Singapore Post First Class Priority Airmail Service.

	3.7 What happens should the watch arrive damaged?
	All our watches undergo a stringent check before they are packed and shipped. Extreme care and packaging is used to prevent damage during transit. All our packages are also waterproofed to prevent water damage both to the watch as well as the boxes and inserts. However, in the rare event that the watch arrive damaged, we will either replace the watch or have it repaired.

	3.8 What happens to parcels lost in transit?
	In the event of a lost parcel, we will get in contact with the courier. Should it really be lost, we will send out a replacement.

	3.9 Do you have any return policy?
	With the exception of Straps, all watches comes with a return policy. Only watches which are found to be faulty or dead on arrival can be returned within 3 days of receipt for an exchange. See our ORDER page for more detail.

	3.10 How long does it take to arrive?
	It usually takes approximately four to seven working days to arrive at the destination depending on mode of shipping and destination. Orders might be delayed during public holidays and festive seasons.

	4. Military Watches
	4.1 What does the "H3 Radiation" Logos on the dial means?
	It refers to the tritium used on the dial. Tritium (H3) is an unstable isotope of hydrogen that decays through beta emissions to the stable element helium (He).

	4.2 How do the luminous glow on their own?
	Mechanics of the hydrogen decay excites the phosphorescent (luminous) pigments causing them to phosphoresce (glow). Thus there is no need for an external ultra-violet source to excite the phosphorescent material.

	4.3 What is the half-life of the Tritium?
	Tritium has a half-life of 12.5 years, so every 12.5 years one-half of the parent tritium decays into the daughter helium.

	4.4 What is the life span of the luminous?
	Luminous will always be present and glow. Once the usefulness of the tritium in exciting the phosphorescent material (luminous) no longer exists, the phosphorescent (luminous) material may still be excited by ultra-violet radiation (eg. sunlight, neon light).

	4.5 Will the radiation from the tritium cause me any harm?
	The tritium on the dials emits emits less than 925 MBq (25 mCi). Coupled with Tritium having a very low penetration in air and nearly nothing in glass or plastic, no radiation comes out of your watch.

	4.6 Can I wear the watches while swimming?
	As with all vintage watches, we recommend users not to go swimming while wearing the watches. Though watches like the Navigators can be worn after getting it pressure tested by a watchmaker.

	4.7 Can I wear the watches while bathing?
	Watches after being pressure tested could be worn during bathing though we do not recommend doing it. Acidic nature of soap may weaken the seal of watches.

	4.8 Can I wear the Marathon Navigators while diving?
	Though the Navigators have a water resistance rating of 6ATM, its ultimately a navigator (pilot) watch. It may not be a good sign if pilots end up deep in the water. Though feedbacks from divers gave it a pass for shallow water diving, after getting it pressure tested by a watchmaker.

	4.9 Why do all military watches use acrylic crystals?
	Acrylic crystals have shatter proof advantages. Making it a rugged material. And polishing of acrylic crystals can be easily done at home.

	4.10 Are all watches sold by Gnomon Watches genuine military issued watches?
	All watches are guaranteed to be genuine and with all original parts unless otherwise stated. Money back guaranteed.

	4.11 Are these watches available in storefronts?
	Military watches are and would not be available in storefronts.